HOW WE WORK
Kustom Revival is in the business of lovingly, carefully and skilfully servicing, maintaining, restoring and/or customising vintage and modern vehicles.
We are a friendly bunch and like to do our best for you so before we start working on your vehicle we want to make sure you understand the way that we do business, it avoids problems in the future and sets us up for a good working relationship with our customers. We therefore ask all our customers to sign to say that you have read these ‘How we work’ terms of business when you check your vehicle in.
There’s always some small print and this is it… It’s all pretty standard but it does cover some extreme eventualities. If you have any concerns do give us a call, we are happy to talk through anything but we do have to say the serious stuff before we can get to the good bit… fixing up your ride! So here goes…
Initial inspection and quotations.
We take as much care as humanly possible with our customers cars but the nature of old / vintage cars is that most of the bits on them are old, very old, and getting older and more worn all the time.
It is your responsibility to maintain your vehicle on an ongoing basis, making sure that it is regularly serviced and repairs attended to quickly. Failure to regularly maintain your vehicle means that at some point almost everything on it will need attention and probably all at once – That’s expensive so please ensure you do your best to look after your vehicle and maintain it regularly. ‘Little and often’ is a great motto and can save you in the long run.
We offer regular maintenance packages so please have a chat with us about this.
In preparation for the works you have requested we will carry out a thorough visual inspection of your vehicle, give you an assessment of it’s current condition from which we will give you a written estimate of how long the works are likely to take and how much they will cost.
Please note though that whilst we try to be as accurate as possible with our estimates, often not all necessary works become apparent in this initial inspection. This is because the true condition/requirements of the vehicle can’t be seen until the work is begun and the vehicle is taken apart, as such additional costs are likely to be incurred.
If we notice that your vehicle has a problem caused by works done by another garage we will advise you and give you the opportunity to resolve that problem with the previous garage before beginning work ourselves.
Kustom Revival reserves the right to refuse to fit parts we consider to be substandard, detrimental to the quality of our work and the running of your vehicle, or just down right dangerous.
Instruction and Progress Reports
We consider the job instructed once we have submitted our estimate to you and you have informed us in writing to say that you accept the estimate. We will then advise you of the estimated date we will start working on your vehicle.
During the job you will be kept regularly informed of the progress of the restoration / repair / customisation of your vehicle by email, and we will not carry out additional works without your consent.
Should a circumstance arise that interrupts works to your vehicle (holidays, sickness, jury duty, floods, fires, anything beyond our control) we will endeavour to inform you as soon as we can.
Due to our reputation for quality work, our knowledge and our experience, there is currently a waiting list to book with Kustom Revival. We are in the process of expanding the business to reduce the waiting list but in the meantime, please be aware that the customisation and restoration process is often far from straightforward and therefore there needs to be some flexibility in the time allocated to each job.
We therefore, cannot guarantee exact start / finish dates but we do promise to keep you regularly informed of how we are progressing, we assure you that we are doing our best to get through the wait list as quickly as possible whilst maintaining our high standards.
In order to be fair, we deal with our customers on a first come first served basis and for the sake of efficiency and quality, we prefer to complete one job before beginning the next one.
Please do not put pressure on our staff to bump you up the queue. It’s not fair on them nor on our other customers.
When we are almost ready to receive your vehicle we will contact you to book a date and time to delivery your vehicle to us.
Please note, we will schedule our works around that appointment. If you miss it you will need to book another one and your job will be delayed. We do not expect our staff to work harder, faster, for longer hours, because the vehicle was delivered late.
If you intend to use your vehicle for an event on a specific day or holiday please allow adequate time for work. Please make us aware of this date on instruction (not the scheduled start date, that’s too late) and we will do our best to accommodate it.
Please be aware, as previously mentioned, due to the fact that our work is on old and often unpredictable vehicles, or in customisation that is unique, we cannot guarantee deadlines. Whilst we make every endeavour to work as fast as we can to finish your vehicle and will do our best to have it ready in time, we consider it more important to have a safe properly functioning roadworthy vehicle than to botch it together in a hurry for a deadline.
In light of this please do not book travel and transportation plans until you have been advised your vehicle is ready for collection as we will not be held responsible for unused travel expenses should the job run over.
Similarly, we would advise that if you hire your vehicle out or use it for business, you ensure you have a backup plan whilst the vehicle is booked in for work as we will not be held liable for loss of income should works to your vehicle prevent you from conducting business.
Please note our out of hours fees below, if should you desire emergency works. However, we retain the right to refuse out of hours emergency works.
Due to limited space on our premises we are unable to offer long term storage for your vehicle. Please be aware that whilst we endeavour to keep most vehicles in the workshop during works, it’s necessary on some occasions to keep vehicles outside. As this is not a gated compound please ensure that your insurance covers this.
If you would like your vehicle to be covered, please supply your covers when you deliver your vehicle.
Storage / handling fees of £5 per day become payable should your vehicle remain on our site beyond the 7 day grace period afforded for payment and collection.
From the 1st of March 2018 our fees will have VAT added.
Please contact us for prices.
Deposits and Payments
Please be sure you have the funds to pay before instructing Kustom Revival to work on your vehicle.
Where the work on your vehicle is likely to be in excess of £750 we will structure your payments in the following way.
- A deposit of 1/3 of the estimated total price, to be paid as cleared funds 7 days prior to the date the work is scheduled to begin.
- We also expect payment in full, prior to the commencement of works, for parts that are a known quantity and are included in your quote.
- Where the job is likely to take more than 30 days you will be invoiced monthly (from the date the works begin) for work carried out thus far.
- On completion you will be issued with a final statement of your account and invoiced for the outstanding balance.
All payments are due within 7 days of the date of the invoice. We will be giving your vehicle the best attention we can offer, and we really appreciate prompt payment.
If you have difficulty paying the bill or your circumstances change during or after works, please talk to us as early as possible so that we can work out a plan with you to deal with the changed situation.
We do accept card payments, or bank transfers (paid directly into our bank account). We do not accept cash or cheque payments.
All monies must be paid before you can collect the vehicle, details are supplied on the invoice.
Please be aware that as a small business we rely on cash flow to continue running smoothly and must therefore enforce the following terms for customers who pay late or cannot pay at all.
Late payment / Non-payment
We will not release the keys or the vehicle until payment is received, and you will be charged a daily storage fee of £5 for each day the invoice remains unpaid after the 7 day grace period for payment and collection.
If your bill remains unpaid beyond 30 days interest of 8% Apr will be charged on your invoice.
Failure to pay after 60 days we result in your account being submitted to our credit control team who will if necessary seek to recover any unpaid debts from you through the courts.
Should you regain possession of your vehicle without paying your bill, or fail to keep up payments to clear your debts to us, we retain the right to repossess the vehicle until payment is complete and you will be subject to interest and storage fees.
Retrieving your vehicle from our premises without our consent is a criminal offence and you will be liable to prosecution.
Should you be unable to settle your bill at all we may seek to sell the vehicle, or item, at it’s current market value to cover your debt. Any balance would be returned to you. This is an absolute last resort and would not be actioned without your consent or a court order.
We try our best at all times to keep our standards high and do the right thing by our customers and their vehicles, however, we are human and very occasionally things can go wrong.
Should you encounter any problems with any of our work, services or staff, please contact us directly as soon as possible, and we will try to resolve these issues.
Please note that if you instruct third parties to correct / repair / remedy such problems without prior knowledge, consent or authorisation in writing from Kustom Revival, any cost incurred by you will not be reimbursed by Kustom Revival.
By signing, you agree to give us the opportunity to resolve any issues privately rather than posting comments and complaints on the internet and in public forums.
We are fully insured by Zenith Marque. Details will be supplied upon request.
Social Media Marketing
Kustom Revival has the right to use photographs and videos of your vehicle for the purposes of marketing our business. Will not knowingly post anything that may have negative repercussions for you.
There… now we have said all that serious stuff, let’s get down to fixing up your ride!